-Receive and record daily orders accurately and completely
-Verify all order details (product, quantity, price, address, delivery time) before processing
-Track orders until confirmed and successfully forwarded
-Ensure consistency between order, warehouse, and delivery information
-Report any discrepancies or errors immediately
Customer Communication
-Respond to customer messages, chats, and emails politely and professionally
-Provide clear, accurate, and appropriate information
-Monitor and respond to messages outside business hours when necessary
-Follow up with customers after sales according to SOP
Operations & Coordination
-Check daily tasks and cut-off times
-Handle urgent orders and orders exceeding cut-off time appropriately
-Coordinate with delivery team to plan and confirm deliveries
-Arrange deliveries (e.g., Lalamove) when required
Customer Onboarding & Documentation
-Manage onboarding process for new customers according to SOP
-Collect, verify, and track all related documents
Stock & Internal Control
-Update stock status, forecasts, and replenishment needs
Issue Handling & Resolution
-Receive and record issues or complaints
-Coordinate solutions with relevant teams
-Follow through until cases are fully resolved with no outstanding issues
คุณสมบัติผู้สมัคร : Bachelor's Degree in any field Responsible, reliable, patient, and honest Strong communication and coordination skills Able to communicate politely and appropriately with customers Responsive does not leave messages unattended for long periods Good computer skills and able to learn new systems quickly Open to feedback and continuously improving Able to follow SOPs / instructions consistently Detail-oriented, accurate, and careful with work Habit of double-checking before submitting tasks Confident in following up, asking questions, and reporting issues Basic proficiency in Excel / Google Sheets / Microsoft Office Comfortable with digital tools or quick to learn Gender not specified, age 23+ Fluent in English (Burmese language is a plus)
